Before You Purchase
Before completing a purchase, you will be shown the applicable price, billing frequency, renewal terms, and cancellation information. NovelLuma will not charge you for a recurring membership without your affirmative authorization.
Membership Cancellations
When recurring memberships become available, you will be able to cancel before your next renewal. A direct online cancellation option will be provided before recurring memberships are launched. You may also contact us at ming@flamenovadigital.com for assistance.
Unless otherwise stated at checkout, cancellation will stop future renewal charges and membership access will continue until the end of the current paid billing period. You may subscribe again at any time.
Refund Eligibility
Payments for digital memberships, unlocked digital content, coins, or other virtual credits are generally non-refundable after access or credits have been provided, except where required by applicable law.
We may approve a refund when a duplicate charge occurs, a payment was made without the account holder's authorization, or a technical problem prevents access to purchased services and cannot be resolved within a reasonable time.
How to Request a Refund
To request a refund, email ming@flamenovadigital.com with the email address associated with your NovelLuma account, the transaction date and amount, and a brief explanation of the issue. Include a receipt or payment reference if available. Do not send your password or full payment card number.
Refund Processing
Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider and financial institution. This policy does not limit any rights that cannot be waived under applicable law.
Contact Us
If you have questions about cancellation, billing, or a refund request, contact us at ming@flamenovadigital.com. We aim to respond within 1–2 business days.